Privacy Policy
This Website is operated by Rwanda Eco-Tours (a company registered in Rwanda under number 10050 (TIN number 101510401) (either trading as itself or as rwandaecotours.com) (“Rwandaecotours”, “us” or “we”) whose registered office is Rue de la Justice, MANUMETAL/Gakinjiro, MANUMETAL HOUSE, Office no. 2, Po Box 6292, Kigali. Your privacy is very important to Rwanda Eco-tours.
This Privacy Policy describes the principles and practices that apply to Personal Information (defined below) collected from users of our services ("you") on our Website, in telephone or email communications, or in any form agreed.
We agree to:
- Not collect Personal Information without your knowledge and permission;
- Not knowingly disclose your Personal Information to third parties, except as provided in this privacy policy;
- We will allow you to view, correct or remove your Personal Information; and
- We will take reasonable steps to protect the security of the Personal Information we collect from you.
The remainder of this policy describes our Personal Information handling practices in detail.
In this Privacy Policy, terms that commence with a capital letter are defined in this section or in the preamble.
i. Definitions
"Guest" means an individual who can browse search and purchase products or services on the website without being a member
"Member" means an individual who has registered with us on our website. Members choose a username and a password and are given different privileges on the website based on their user type.
"Username" means the alias you use (with your password) to login to our Website.
"rwandaecotours" or "we" means Rwanda Eco-Tours, a tourism operating company.
"Personal Information" means any information, recorded in any form, about an identified individual, or an individual whose identity may be inferred from the information. This includes, for example, name, email and mailing address and telephone number, billing and account information, and other information incidental to providing Products or Services (including information about individuals travelling with you).
"Products or Services" means the airline, travel, hotel accommodation, car rental, ground transportation, tours, attractions, travel insurance and any other items available from the Website.
To "Purchase" means to book, reserve or purchase.
"Session Data" means usage information, such as the type of Internet browser and operating system an individual use, the domain name of the site from which the individual came, the date, time and duration of the visit, number of visits, average time spent on the individual's site, pages viewed, domain name of the individual, and number of cookies accumulated.
"Website" means the http://www.rwandaecotours.com or http://www.rwandaeco-tours.com site together with the respective content, Products and Services available from that site and sub sites.
"Subscriber" means an individual who elects to receive offers or promotions from Rwanda Eco-Tours without becoming a Member or a Guest.
ii. Consent
BY SUBMITTING PERSONAL INFORMATION TO US, AND/OR BY USING OUR WEBSITE, YOU AGREE THAT WE MAY COLLECT, USE AND DISCLOSE SUCH PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY AND AS PERMITTED OR REQUIRED BY LAW.
If you do not agree with these terms, do not provide any Personal Information to us. If you refuse or withdraw your consent, or if you choose not to provide us with any required Personal Information, we may not be able to provide you with Services that can be offered on our Website only if we have access to certain Personal Information.
Minors
Minors (as defined under the laws of their jurisdiction or residence) are not eligible to register for, use, or Purchase the Products or Services available on our Website. We do not knowingly collect Personal Information from any Minor, and will not use this information if we discover that a Minor has provided it.
Other Travellers or Contacts
If you purchase Products or Services using your username and password, or if you provide us with contact information of a third party at any time, you must make sure that you have the right to do so. By providing the Personal Information of another traveller, you represent that you have all necessary authority and/or have obtained all necessary consents from such person to enable us to collect, use and disclose his or her Personal Information as set forth in this Privacy Policy.
iii. What Personal Information we collect
We collect only such information as necessary to provide Services to you.
When you are just visiting
You can visit certain areas of our Website without revealing who you are or signing-in. When you visit our Website as a Visitor, Guest, or Member, we collect Session Data through cookies and from submissions.
When you register as a Member.
If you register with us as a Member, we collect Personal Information that is necessary to provide the Products and Services offered on our Website. We require that you provide your name and email address. You also need to choose a password, which will be required to gain access to portions of our Website reserved for Member use. We might also request your home postcode.
When you Purchase Products or Services as a Member
When you Purchase Products or Services from our Website as a Member, you must provide payment or other necessary information. This includes, for example, billing information, driver information, or similar information as required by the travel service provider(s).
When you Purchase Products or Services for a third party
When you Purchase Products or Services for a third party using your username and password, we will collect that third party's name and contact information, and other information as required by the travel service provider(s), so that we can complete the booking.
When you use the Website as a "Guest"
If you are not a Member, you may elect to use our Website as a Guest. You cannot Purchase Products or Services as a Guest, you must register first and provide Personal Information to complete the booking (for example, name, phone number, billing information), as required by the travel service provider(s). You must also provide an email address, so that we can send you our welcome email and a confirmation of the Purchase. With the confirmation, we will provide you with a temporary password so that you can return to the Website if you wish to review information about your purchase.
When you "Subscribe"
When you become a Subscriber, we collect your name and email address, so that you may receive offers or promotions and/or RSS feeds from Rwanda Eco-Tours without becoming a Member or Guest.
When you participate in competitions and prize draws
We may offer you the chance to win a variety of travel related prizes by sponsoring competitions and prize draws. If you choose to participate, we will collect Personal Information, such as your full name, email address, or mailing address. If a third party administers the contest, your participation may be subject to that other party's terms and conditions, and privacy policy. Detailed information about these terms will be provided on the applicable form you will be asked to fill out.
When we advertise on third party sites
When you visit a site on which we advertise, and click through our advertisement, we may place cookies on your computer, or use pixel tags. The information that we collect through this technology is not personally identifiable.
When you call or write to our Customer Service
When you call or write to our Customer Service, we collect contact information (name, phone number, mailing address or email address) and information about the relevant Purchase as necessary to assist you. For example, if you call for assistance with a pre-existing Purchase, or to make a Purchase, we may request your contact and billing information.
When we send emails or e-newsletters
When we send emails, e-newsletters, or when you forward a promotion or search results to a third party, using the "Send to a Friend" feature, we may insert a pixel in the email.
iv. How we use the information we collect
We use Personal Information in order to provide and enhance the Products or Services offered on our Website:
- To record your travel preferences, to make reservations or acquire travel insurance on your behalf, or to communicate with you about your travel plans;
- To issue invoices, administer accounts, collect and process payments;
- To provide tips or guidance on how to use our Website, inform you of new features on our Website, or provide other information that may be of interest to users;
- To personalize the service we provide to you, tailor your experience at our Website to your interests and make more appropriate travel recommendations;
- To send you emails, e-newsletters, personalized offers via direct messaging or other communications about our services, if you have subscribed to receive this information or you have not advised us that you do not wish to receive such communications;
- To manage our Website, diagnose technical problems, improve content, and allocate the resources of our systems so that your experience with our Website is as efficient as possible;
- To process and track your transactions and to send you information about our and our group companies and business partners' products and services and other information and materials that may be of interest to you but only if you have granted us permission to do so or we are otherwise able to do so under applicable law;
Session Data
We use Session Data, collected through cookies and form submissions, to better understand how our Website is navigated, how many visitors arrive at specific pages, the length and frequency of stays at our Website, the variety of searches of our Website's database, the types of browsers and computer operating systems used by our visitors and the Internet Protocol addresses from which visitors connect to our Website. We also use this information to improve our Website content and ease of use, to personalize and improve your individual viewing experiences on our Website, and provide information that may be of interest to you.
Aggregated Information
Aggregated information is information, recorded in any form, about more than one individual, where the identity of the individual is not known, and cannot be inferred from the information. We may use aggregated information to describe our user base to current or potential partners, investors and advertisers; after a survey, to understand and respond to market needs and preferences; or to make recommendations to other users of our Website. For example, if users of our Website who have travelled to a particular destination told us that they had positive experiences at a hotel in that destination, we might recommend that hotel.
What we do NOT do
We do not and will not, at any time, request your credit card information, username, login password, or national identification numbers in a non-secure or unsolicited email or telephone communication.
v. To whom we disclose Personal Information
From time to time, we may disclose your Personal Information as follows:
To those travel service providers with which you make arrangements through our Website, for example, airlines, car rental, hotel, ground transportation or travel insurance. We provide them with the Personal Information needed to make and complete the purchase, booking, or reservation.
To organizations that perform services for or on behalf of Rwanda Eco-Tours, for example to the tourism board, hotels, marketing, data processing, to measure the use of our Website or to facilitate usage by a Visitor
This policy will not cover the use of your Personal Information by these other companies. We encourage you to read a company's privacy policy before requesting any of its products or services.
Please note that there are circumstances where the use or disclosure of Personal Information may be justified or permitted, or where Rwanda Eco-Tours may be obligated to disclose information without consent. Such circumstances may include:
- To protect our Website and our rights under our website terms and conditions of use; to protect ourselves against liability or prevent fraudulent activity; or where it is necessary to permit us to pursue available remedies or limit any damages that we may sustain.
- To effect a corporate transaction, in connection with the sale, merger, spin-off, or other corporate reorganization of our corporation, where the information is provided to the new controlling entity in regular course of business.
- Where the information is public.
- To our insurers and to regulatory agencies.
- If required to comply with an order or warrant issued or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with the rules or court relating to the production of records.
- If we believe in good faith that a law, regulation, rule or guideline requires it.
- To a person who needs the information because of an emergency that threatens the life, health, or security of an identifiable person or group.
- Where it is necessary to collect monies owing to us.
Security
In order to protect national security, and to ensure travel security, the Rwandan Government and other governments may request access to passenger name records, which typically includes name, flight origin, flight destination, flight time, duration of flight, seat location, travel agent, form of payment, credit card numbers, travel itinerary, address, telephone number and meal requests. In response to such request, Rwanda Eco-Tours and/or its providers will give access to all the information you provide at the time of making your reservation to the applicable government agencies of the countries to or from which you are traveling share any Personal Information about you with these advertisers unless you give us permission to do so, separate from any permission you provide during the Member registration process. These advertisers may seek to use cookies and pixel tags to track Session Data about the ads you have seen and types of things in which you appear interested. These advertisers may also use combined information about your visits to our Website and other sites in order to provide advertisements about related goods and services that may be of interest to you.
When you click on one of these advertisers' links, you are leaving our Website and entering another site. We are not responsible for such third party's sites. You should carefully review the privacy statements of any other site you visit, because those privacy statements will apply to your visit to that site, and may be very different from our policy.
Opting-Out
As part of the registration process, we give you the ability to receive via email or direct messaging information about our Services, updates to our Website, customized advertisements and promotions that are targeted to your specific interest, such as flight specials, promotions and other travel opportunities available on our Website and/or sponsored by our travel service providers and advertisers. We send this information directly ourselves, or via third party service providers.
If you do not opt-out from receiving these communications about our Website, we will send them to you.
At any time, you may change which of the communications you wish to receive or not, by changing your preferences, as described in paragraph 8 above.
In addition, in our emails and other communications, we will include instructions on how to unsubscribe and inform us of preferences if you decide you do not want to receive any future marketing or promotional emails from us.
Monitoring
Rwanda Eco-Tours may from time to time monitor and review any information transmitted or received through the Website, or through telephone or email communications, for quality assurance and other purposes. We reserve the right to censor, edit, remove, or prohibit the transmission or receipt of any information that Rwanda Eco-Tours deems inappropriate, or in violation of these Terms and Conditions. During monitoring, the information may be examined, recorded, or copied.
Links
For your convenience, our Website provides links to other sites. When you click on one of these links, you are leaving our Website and entering another site. We are not responsible for such third party sites. You should carefully review the privacy statements of any other sites you visit, because those privacy statements will apply to your visit to such other sites.
vi. Changes to the Privacy Policy
We may change or supplement this Privacy Policy from time to time. We may also undergo a change of ownership. We will post an appropriate notice of changes to the Privacy Policy and changes or ownership on our Website. Privacy Policy changes will apply to the information collected from the date we post the revised Privacy Policy to the Website, as well as to existing information held by us.
vii. Contact Information
If you have any questions or concerns about (a) access to Personal Information, (b) the collection, use, management or disclosure of Personal Information, or (c) this policy or our information handling practices, (d) with whom your Personal Information is shared, or if you need further assistance with respect to our Privacy Policy, you may contact our Legal department as indicated below. We will attempt to respond to your questions or concerns promptly after we receive them.